Since the Mets don't post this enough during game here are ways to get in touch with Fan Assistance.
FAN ASSISTANCE NUMBER
(646) 438-5000
Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number.
FAN ASSISTANCE STATIONS
Guests can stop by these four (4) ballpark locations for directions, to store strollers and wheelchairs, or for general assistance. Mets pocket schedules and First Game certificates are also available.
Fan Assistance Stations are located at:
- Field Level: Across from 3B Hyundai Club and behind Section 142 next to the Shea Bridge.
- Excelsior Level: at Section 306 at the base of the Coca-Cola Corner ramp
- Promenade Level: at Section 412
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