I haven't heard from a Mets ticket rep in probably a year and a half. I made the mistake of wanting to find out what the Mets new flex plan actually has to really offer and not the vagueness the graphics that were presented in the email/website. I did this for the blog and maybe to dip my toes back into a plan. I got a call from the rep and you can tell he didn't have a hard script like one of those scam telemarketers that try to get your personal info but he did have bullet points. 1) Try to connect with the customer about their fandom by telling them some personal anecdotes about you fandom and then listen to them about how they became fans. 2) Try to get them down to the ballpark for a tour. 3) Tour doesn't work? Try getting them on a zoom call to try to figure out what membership is best for them. 4) Hard sell.
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Other teams including the Yankees sell their season plans online. The Mets make you talk to one of their reps. A complete turnoff.
I was talked down to last week by a young woman season rep almost young enough to be my granddaughter.
Attendance is way down. The way the Mets ticket reps carry themselves is part of the reason.
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